FAQ
Q: What's the package?
A: We have 3 layers package: The outside is plywood case, which is fumigation-free packaging. In the middle is covered with thick sponge to protect the machine from shaking. Inside this is covered by thickening plastic bag for waterproof.
Q: Will the package damaged during transportation?
A: Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation.
Q: How to install and operate the machine?
A: Our engineer have installed and tested the machine before shipping. No parts need installed.
For running machine, we have menus and videos to show you for training. And we also will training you on line. Most of customers training to run the machine like this, some customers come factory for training.
Q: What can I do if the machine goes wrong?
A: If confronted with such problems, please contact us ASAP and do not try to fix the machine by yourself or someone else. We will response within 24 hours as quickly as we can to solve it for you.
Q: Why should you buy from us not from other suppliers?
A: In business since 2006, holy laser has worked hard to produce stable, efficient and economic laser engraving, cutting and marking system. Now, we have 40 employess in R & D department. So we can provide OEM, non-standard custom.
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