FAQ
Q:What's the package?
A:We have 3 layers package:The outside, we adopt plywood case, which is fumigation free.In the middle is covered with thick sponge to protect the machine from shaking.Inside this is covered by thickening plastic bag for waterproof.
Q:Will the package damaged during transportation?
A:Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation.
Q:How to install and run the machine?
A:Our engineer have installed and tested the machine before shipping.No parts need installed.
For running machine, we have menus and videos to show you for training.And we also will training you on line.Most of customers training to run the machine like this, very little customer come factory for training.
Q:How can I do if the machine goes wrong?
A:If confronted with such problems, please contact us ASAP and do not try to fix the machine by yourself or someone else.We will response wthin 24 hours as quickly as we can to solve it for you.
Service:
· All of our machine will be full-checked and tested by our quality control department before shipment.
· Lifetime technology maintenance in free and spare parts supply.
· Free training.Our engineer can speak English.
· If you need, our engineer can offer door-to-door service.
· 24 hours technical supported.
· We will offer 'instruction books', "Operation Manual" and "Training Video" to you.Which is easily understand.
· We also will offer online face by face training, from our special software, our engineer can control machine computer and machine to show you step by step.
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